Bryan Foster Travel (“we,” “us,” or “our”) respects your privacy. This policy explains what personal information we collect through our website and travel planning services, how we use and share it, and the choices you have.
Bryan Foster Travel is an independent travel advisor based in Surrey, British Columbia. We operate our own business and are affiliated with Fora Travel, Inc. (“Fora”), which acts as our host agency and technology provider. We handle personal information in line with British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or engaging our services, you consent to the collection, use and disclosure of your personal information as described here. If you provide information about other travelers, you confirm you have their permission to do so.
Information we collect
We collect only the information needed to plan and book your travel and to run our website.
Information you give us
- Contact details: name, email address, phone number and mailing address.
- Traveler details: legal names, dates of birth, gender, citizenship, and passport or other travel document details for each traveler.
- Trip preferences: destinations, dates, budget, accommodation and seating preferences, loyalty program numbers, and special occasions.
- Sensitive information you choose to share: dietary needs, accessibility requirements, medical conditions relevant to travel, or religious preferences. We use this only to arrange your travel.
- Payment information: credit card details needed to secure bookings. Card payments are processed by suppliers or by Fora’s payment systems; we do not store full card numbers on our website.
- Communications: messages, emails, inquiry forms and feedback you send us.
Information collected automatically
When you visit our website, we and our service providers may collect your IP address, browser and device type, pages viewed, referring site, and approximate location. See Cookies and website analytics below.
How we use your information
We use your personal information to:
- Respond to inquiries and provide travel planning advice.
- Research, quote, book, change and cancel travel arrangements on your behalf.
- Communicate with you before, during and after your trip, including about itinerary changes or emergencies.
- Process payments, planning fees, refunds and supplier credits.
- Request special amenities, upgrades or perks from suppliers.
- Send newsletters and offers, where you have consented (see Marketing communications).
- Operate, secure and improve our website.
- Keep business records and meet our legal, tax and regulatory obligations.
We do not sell your personal information. If we want to use it for a purpose not listed here, we will ask for your consent first, unless the law permits or requires otherwise.
How we share your information
We share personal information only as needed to deliver your travel and run our business.
- Travel suppliers: airlines, hotels, cruise lines, tour operators, car rental companies, transfer providers, travel insurers and similar partners receive the details needed to fulfil your bookings. Once they have it, their own privacy policies apply.
- Fora Travel, Inc.: as our host agency, Fora provides the booking platform, client records system and payment processing we use. Your information is stored in and processed through Fora’s systems.
- Service providers: companies that help us operate, such as email, website hosting, form, scheduling, analytics and accounting providers. They may use your information only to provide services to us.
- Government and legal: customs, immigration and border authorities where required for travel, and others when required by law, court order, or to protect someone’s safety.
- Business transfers: if our business is sold or merged, client information may transfer to the new owner, who must continue to protect it.
We require the service providers we choose to protect your information appropriately.
Cookies and website analytics
Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it.
- Essential cookies keep the site and its forms working.
- Analytics cookies, such as [Google Analytics — confirm which tools you use], show us which pages are visited so we can improve the site. This data is aggregated and not used to identify you.
- Embedded content from third parties (for example maps, videos or social media) may set its own cookies.
You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.
Marketing communications
We send newsletters, travel inspiration and special offers only with your consent, in line with Canada’s Anti-Spam Legislation (CASL).
You can unsubscribe at any time using the link in any marketing email or by contacting us. Unsubscribing from marketing does not stop messages about trips you have booked, such as confirmations, itinerary changes and travel documents.
Storage, transfers, retention and security
Where your information is stored. Your information may be stored and processed outside British Columbia and Canada, including in the United States, where Fora and many of our service providers are located, and in the countries you travel to. Information held in another country is subject to that country’s laws and may be accessible to its courts, law enforcement and national security authorities.
How long we keep it. We keep personal information only as long as needed for the purposes in this policy, including to meet legal, tax and accounting requirements. Records of completed bookings are generally kept for [7] years, then securely deleted or anonymized.
How we protect it. We use reasonable physical, technical and administrative safeguards, such as password-protected systems, multi-factor authentication and limited access. No method of transmission or storage is completely secure, so please avoid sending passport or card details by unencrypted email. If a privacy breach creates a real risk of significant harm, we will notify you and the relevant authorities as required by law.
Your rights and choices
- Access and correction: you may ask to see the personal information we hold about you and ask us to correct it. We will respond within 30 days, as required by BC law.
- Withdrawing consent: you may withdraw consent at any time, subject to legal or contractual limits. If you do, we may be unable to complete some bookings or services.
- Complaints: if you are not satisfied with how we handle your information, contact us first. You may also complain to the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
Children. Our website is not directed to children, and we do not knowingly collect information from anyone under 18. We collect information about minors only from a parent or guardian, for the purpose of booking their travel.
Third-party websites. Our site may link to supplier and other websites. We are not responsible for their privacy practices, so please review their policies.
Changes and contact
We may update this policy from time to time. The latest version will always be posted on our website with its effective date. Significant changes will be highlighted on the site or sent to you by email.
For privacy questions, access or correction requests, or to withdraw consent, contact our Privacy Officer:
Bryan Foster,
Bryan Foster Travel
Surrey, British Columbia, Canada
Email: bryan.foster@fora.travel
Effective date: October 18, 2026